Difficult Conversations at Work
Most people enjoy good relationships at work, most of the time. However, even in the best workplace, with the best managers and employees, issues arise and problems can occur.
This course will help to prepare you for a difficult conversation in the workplace, and provide practical tips on how to handle the conversation well.
Whether you have to deliver bad news, address a performance issue, customer or employee complaint or conflict between personal and work needs, this course will support you.